Breakfast Club (Calgary) Nov 20 Improving Your Customer Service Experience

  • Customer Service Experience
    November 20, 2019
    8:00 am - 10:00 am

Improving Your Customer Service Experience
A great customer experience isn’t just a customer benefit; it’s a competitive differentiator in any industry. This session covers customer service strategies to help you raise the standard of service excellence for your organization, business unit, division, or team. You’ll learn tactics to improve your communication strategies not just with your customer base, but also with your vendors, co-workers, friends and family.

Learning Objectives

This session includes but is not limited to:

– Cognitive biases that prevent effective service and communication

– How people prefer to communicate –

How to handle escalated situations –

The effects on combative listening

-The #1 reason loyal customers leave businesses

– What customers need, not want

– Super secrets to make a great first impression and its benefits

Instructor Adam Czarnecki, CPHR Is the owner of Talent Tactics consulting Inc. Adam helps with conferences, workshops, seminars or any other public events by engaging your staff with humorous and educational sessions to motivate audiences for learning opportunities ahead.