- Conflict Management
May 1, 2019
8:30 am - 10:30 am
According to research conducted, employees spend on average 2.8 hours/week in conflict, which – when unresolved – leads to absenteeism, stress leaves, mistakes, decreased productivity, employee turnover and many more negative effects. This highly interactive workshop will teach you how to resolve and/or manage workplace conflict so you can manage the risk and prevent losing valued employees.
Upon completion of this session, frontline staff, supervisors, and managers will be able to:
- Identify their natural conflict style and understand how others may perceive it
- Know how to adapt their conflict approach to suit each situation
- Describe the stages of conflict and identify signs/symptoms of conflict escalation
- Know when and how to “step into” conflict and resolve it
- Use the right resolution tactic for the situation – for Team Leads/Managers
Julianna Cantwell is the President of JUNA Consulting Inc., a strategic HR consulting practice that helps organizations improve individual and group performance. Specializing in learning & development for 20 years and communications for more than 15 years, Julianna logs over 100 days a year speaking and facilitating learning.
Date: Wednesday, May 1st, 2019
Location: ECAA Provincial Office ( 17725 – 103 Avenue, Edmonton, AB)
Time: 8:30 – 10:30 AM
$65 ECAA Member/$80 Non Member
*2 APD Points
Venue: ECAA Provincial Office
Venue Phone: 780-451-2412
Venue Website: ecaa.ab.caAddress:
Located on the west end of Edmonton, the head office is easy to get to by going north on 178st. from Stony Plain Road. There are plenty of hotels in the vicinity and excellent dining options. It's also a 5 minute drive to West Edmonton Mall; the largest mall in North America with an indoor waterpark, indoor amusement park, Silver City Cineplex and excellent shopping!