Breakfast Club Sept 26 – Customer Service Excellence

Details Price Qty
ECAA Membershow details + $65.00 (CAD)*  
MCA Membershow details + $65.00 (CAD)*  
Non Membershow details + $80.00 (CAD)*  

* price does not include taxes


  • Customer Service Excellence
    September 26, 2019
    8:30 am - 10:30 am

Juilianna Cantwell, Juna Consulting will again be presenting at our Breakfast Club on Customer Service Excellence.

The “customer experience” is the #1 reason why your customers stay with you or go to your competitors. Learn how to communicate clearly and professionally with your current and prospective clients so that each interaction builds trust and enhances respect, thereby ensuring loyalty to you and your organization.

Upon completion of this session, frontline staff, supervisors, and managers will be able to:

  • Explore common customer* expectations
  • Identify “triggers” (barriers) to providing great customer service, including:
    • Explore proactive vs. reactive customer interaction options/responses, and
    • Say “no” courteously and professionally

*customer is defined as internal and external clients

INSTRUCTOR

Julianna Cantwell, CACE, CPHR

is the President of JUNA Consulting Inc., a strategic HR consulting practice that helps organizations improve individual and group performance. Specializing in learning & development for over 20 years and communications for more than 15 years, Julianna logs over 100 days a year speaking and facilitating learning.

Date: Thursday September 26, 2019
Location: ECAA Provincial Office ( 17725 – 103 Avenue, Edmonton, AB)
Time: 8:30 – 10:30 AM

$65 ECAA Member/$80 Non Member
*2 APD Points

Venue:  

Venue Phone: 780-451-2412

Venue Website:

Address:
17725 - 103 Ave, Edmonton, Alberta, Canada, T5S 1N8

Description:

Located on the west end of Edmonton, the head office is easy to get to by going north on 178st. from Stony Plain Road.  There are plenty of hotels in the vicinity and excellent dining options.  It’s also a 5 minute drive to West Edmonton Mall; the largest mall in North America with an indoor waterpark, indoor amusement park, Silver City Cineplex and excellent shopping!